PRODUCT / SHIPPING / REFUND QUESTIONS

How do I place My Order?

Go to the product page then click the "Add To Cart" button and follow the simple steps in your cart to complete your order.

How long will it take to ship my order?

Orders typically shipping within 1-2 days. The expected delivery should be between 3-5 days once the product is shipped out. It might take longer due to holidays or international orders. Orders are not shipped or delivered on weekends or holidays. Please refer to the shipping page for more information. This doesn't apply to preorders or backorders purchases.

Please note the following updates:

The Keepsake Case: As of April 16th, 2024, this item is available for preorder, with the next wave of shipments set to ship mid/end May 2024.
If you placed your order before February 4, your Keepsake Case will be shipped mid April.
If you placed your order between February 4 and March 15, your Keepsake Case will be shipped in May.

The Time Capsule Journal: As of April 16th, 2024, this item is on backorder, with the next shipments set for mid/end May 2024. Placing your order now secures your spot in the queue, ensuring that your future heirloom reaches you at the earliest opportunity.

how long will it take to get my tracking number?

As soon as your product is shipped, a tracking number will be sent. For international orders, please allow 48-72 hours for tracking to update. 

What type of Payments Method do you Accept?

We accept payment through VISA, Mastercard, American Express, Discover, Google Pay and Apple Pay.

Is your payment system secure?

All transactions on our website are secured with industry standard encryption and when you purchase, we do not store your credit card details. We don't share your details with any third party, other than the payment provider.

How can I return a product?

You have seven calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be in its original packaging. Please refer to the return/refund page for more information.

CAN I CANCEL AN ORDER?

We aim to get packages out to you as quickly as we can, which means that there's a small window for us to attempt to cancel an order. While we can't always promise we'll be able to catch in time, we'll do our best to assist! 

how can you contact us?

Support: Mon - Fri: 9AM-6PM EST
Phone: *Currently, we are unable to handle your call/voicemail/phone message. Please leave an email.
Email: CHELSEY@CHELSEYBROWN.COM

Address:
1178 BROADWAY
3RD FLOOR #3380
NEW YORK, NY 10001

GENEALOGY QUESTIONS

I HAVE AN ITEM I FOUD AT A FLEA MARKET, CAN YOU HELP ME TRACE IT?

Yes, I can try to help you trace an item you have. Please contact me with the photo of the item and as much information you can give me. If there are no identifying marks on the item/object, then it will be impossible for me to trace. Please keep in mind that I have hundreds of people contacting me every day, and it will be impossible to respond to every one! Also, right now I am only helping trace items that are from before 1940. If I am helping you with heirloom research, I employ you to send me the item first. If not, and I do the work to find the family of an item you found, I expect you to send the family that item. We don’t want to hype a family up, let them know about the heirloom, and then never send it to them. Sending me the item first ensures that the specific family I find will get the heirloom

CAN YOU FIND AN HEIRLOOM OF MINE THAT'S BEEN LOST?

I can’t help find items that have been lost 🙁 If you have a family heirloom that’s been lost, I would check your local thrift store, flea market, eBay, and Etsy. Retrace your steps is the best advice I can give.

DO I NEED TO PAY YOU TO HELP ME?

Never. I do not ask for payment for research, items, or shipping. If anyone does ask you for payment, it is someone impersonating me.



CAN YOU HELP ME WITH FAMILY RESEARCH?

I don’t do family research right now as I am focusing on heirloom returns.




IF I WANT TO LEARN MORE ABOUT MY OWN FAMILY, WHAT SHOULD I DO?

Sign up to a database like MyHeritage.com. There, you can research your own family, build a faily tree, find records and even discover family members!





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